Shipping policy
Free Pickup in Store
Pick up your order for free at our shop. Your order will be available for pick up on Thursday - the day after the scheduled roast date. Please refer to the roast schedule on the top banner.
Pick-up Address:
Pocket by Flip Coffee Roasters
619H Bukit Timah Road, S269728
(8am - 5pm daily, closed on Wednesdays)
Free Delivery
Enjoy free delivery on all orders with a total value of $35 or more. It's our way of expressing our gratitude for your support.
Standard Delivery Fee
For orders below $35, a standard delivery fee of $3 will be applied. This fee helps cover the cost of packaging and shipping to ensure your coffee arrives safely and swiftly.
Dispatch and Delivery
All orders will be carefully processed and dispatched on Thursdays. Our team works diligently to have your coffee reach you within 1-3 working days. Please note that delivery times may vary depending on your location.
Convenient Delivery to Your Mailbox
To ensure your order arrives in a timely manner, we utilise mailbox delivery for most shipments. This allows for easy and secure delivery directly to your mailbox. If your order exceeds mailbox size limitations, the delivery carrier may leave a notification for you to arrange for pickup or provide alternative delivery instructions.
Please keep in mind that exceptional circumstances such as holidays or unforeseen events may cause minor delays in delivery. Rest assured, we are committed to promptly fulfilling your orders and keeping you updated throughout the shipping process.
If you have any further questions or concerns regarding shipping, feel free to contact our friendly customer support team. We're here to assist you and make your coffee journey a delightful one.
